It's important to understand your invoice and be aware of which period you're being charged for. Our invoices have been created for ease of use, so it won't take you long to understand the breakdowns.
Whilst we read your meter every six months, we will add a reminder within your invoice if we believe you could do with an up-to-date read, it's always best to make a habit of submitting monthly reads via our website. This will ensure you avoid adjustments if your usage changes over time.
Check out how to check for a leak here.
If you're an Everflow Water customer, your payment will leave your bank roughly a week after you receive your invoice. Contact us on 0330 6600 137 or email firstname.lastname@example.org to have this date changed.
Having a direct debit in place ensures you won't miss a payment.
Each April, wholesalers adjust charges. As we believe in transparency, we pass these charges on to you without any form of markup.
Don't worry, you can usually take your current contract with you. As an Everflow Water customer, you simply need to fill out one of our Change of Tenancy forms available in our Help & Support section here.
As mentioned, our invoices are designed to be easy to understand and manage, and our helpful team are on hand from 8am to 5pm* every day to provide assistance and advice.
Follow us on Twitter, Facebook and LinkedIn for more water-saving tips and advice and feel free to drop us a line if there's any specific blog or social media content you would like to see from us. We love feedback!