If your business has had to close due to government advice, and you have only one premises, then please let us know by completing this form. If you have multiple premises, then please call us on 0330 6600 137 or email us on
Please complete the form as carefully as possible. Any inaccuracy (particularly with Account Numbers and Supply Point IDs) may cause a delay in processing. Once we have received and processed your form we will send you an email to let you know. If you haven’t heard from us within 5 business days of completing a form please call us on the number above. Please do not complete multiple forms.
Where to find the information we require:
Account number – found on the first page of your bill, your account number starts with 'EFW'.
SPID – found on the second page of your bill, the SPID number starts with the number '3' and is 10 digits long for English SPIDs. For Scottish SPIDs it starts with a '1' or '2' and is 8 digits long.
When you return to you premises:
Please let us know as soon as possible when you return to your premises. If you have a meter, please provide us with a meter reading within the first couple of weeks of returning so we can bill you on the correct consumption.