COVID-19 (coronavirus) help & support
If you are closing your business and stopping all water consumption, please tell us and we will mark your property as ‘vacant’ which will reduce your bill. You can do this here.
Please note, we can only mark your business as vacant if you have told us you are closed, or if we have evidence showing your business is closed. If we have already marked your business as vacant based on such evidence, you will have received written confirmation of it.
Similarly, if there is evidence that you have reopened your business, we will notify you that we will be removing the vacant status and that you will start to receive regular scheduled bills again.
Please let us know you’re returning by filling out this quick form on our website, once you have informed us that you have returned, you will start to receive regular scheduled bills again.
As mentioned above, if there is evidence that you have reopened your business, we will notify you that we will be removing the vacant status.
Protect your health: Flush your water system!
If your place of work has seen a significant reduction in water usage over the past few weeks, your drinking water supply has probably been stagnating over this time. This presents several potentially serious risks to health. For details on how to manage these risks appropriately see this document which has been provided by Water UK.
Take meter readings
On returning to your business premises, you can avoid paying too much by providing us with two sets of meter readings, one week apart, to ensure your bill is accurate. You can submit these here.
How to dispose of perishables
Please check out our blog post on disposable perishables as it's vital they are dealt with properly. Each wholesaler has their own process for this, which is detailed in the blog and/or via the links in the blog.
Extra help during COVID-19
To find out what further help is available for premises in England click here
For information on help relating to premises in Scotland click here