COVID-19: extra help for premises in Scotland
Many of our Scottish customers will have benefitted from the Prepayment Refund Scheme that was implemented by the Water Industry Commission for Scotland (WICS) in May. However, if you are having difficulty paying any of your charges, or worried about how you will pay going forward, please contact our Credit Control team on 01740 618950 to discuss options with our team.
Alongside the Prepayment Refund Scheme, the Commission devised and published information about a Wholesale Charges Deferral Scheme in May. However, this scheme is not yet live due to problems with implementation. We are working urgently with the Commission and others who are active in the Scottish water market to deliver the best possible support mechanisms for our Scottish Customers. We will keep you updated. Look out for further emails and updates to this webpage.