COVID-19: extra help for customers in Scotland

We recognise that many of our customers are continuing to face challenges because of the pandemic. Here are the key ways in which we can help you, and you can help yourself.

My business is closing temporarily

As your business is closed, you will be using much less water than usual. Your bill will be based on the last two meter readings we have taken for you, or that you have submitted. As most water meters are read every 6 months, the best thing you can do is to take a minimum of two readings yourself, at least a week apart, and submit them to us. This will ensure your bill reflects what you are using. Even better, keep submitting them on a monthly basis, especially if your usage changes, to avoid getting a big bill later on. Find out how by watching this short video.

My business is open, but using less water

We understand your water usage may be significantly lower than normal as a result of the COVID-19 virus.

We want to help you as much as possible, there are some things we may be able to do to help ensure your business water bills are minimised.

If you haven’t closed down all operations and some people (even small numbers) are still on site, please complete the appropriate section below.

Just to make you aware metered supply charges are calculated based on your previous meter readings and the average daily consumption. if you are now using less water, please take two meter readings a few days apart.

Please head over to the customer area to submit any meter reads..


My business is closing permanently

If you have taken the difficult decision to close your business permanently please let us know as soon as possible. Once we know you have ceased trading we will immediately close your account with Everflow and issue you will a final bill up to the date of closure. You can let us know that you have closed your business online here by filling out a change of tenancy form. Please provide us with as much information as possible to help us process this efficiently for you.




If you reopen your premises after a period of closure, please be mindful of the health risks associated with stagnant water, and remember to flush your water systems. For more information, see this document.

When you reopen, take two meter readings at least one week apart, this will ensure you are being billed for accurate, up-to-date consumption. Watch our quick vid on reading your meter and submitting reads here.


Please check out our blog post on how to dispose of liquid perishables as it's vital they are dealt with properly to avoid damaging the environment.

Struggling to keep up with your payments?​


The most important thing is to get in touch with us on 01740 618 950, so we can help you. We offer a range of payment plans for customers who are affected by COVID-19. 

Please note that if we are unable to contact you following non-payment of charges, we will have no option but to proceed with debt recovery activities.