Having up-to-date meter readings is vital to help you keep on top of your water usage, to help keep your bills accurate, and to spot any problems as soon as possible.
We aim to read your meter every six months. As well as this, we advise customers to send us reads monthly to ensure we can keep your bills as accurate as possible. If you send us the reading 5 working days before your bill date, we can make sure it is reflected in that month’s bill.
How to read your meter
Submit the read here. It’ll help us if you submit the photo with the reading as well!
If your meter isn’t physically readable for some reason, or if you’re having trouble, you can get in touch with our friendly customer service team. You can ring them on 03306600137, or email at firstname.lastname@example.org.