How to carry out a leak test
Is your bill higher than expected after a read has been taken? If you can’t think of a logical reason for the increased usage, chances are you have a leak. They’re not always noticeable but they can waste a lot of water (and money!) if they’re not fixed, so it’s important for both the finances of your business and the environment to take the right steps…
1. Firstly, turn off your internal stop tap (usually located under the kitchen sink).
2. Find your meter– it should be outside your property. If you’ve found one but aren't sure if it's yours, you can check if the meter serial number matches what's on your invoices.
3. If it’s safe, open the chamber and remove the polystyrene protection (you may need a blunt knife or flat-head screwdriver to pop open the lid).
4. Check the meter dial and take down the full reading (including the red digits) when you’ve just turned the internal stop tap off.
5. Leave the water off for a good chunk of time (2 hours, or ideally overnight). Then come back to the meter and check the reading. If it has increased during the time the stop tap has been off, there’ll likely be a leak somewhere in the system.
If there’s no change to the water meter readings throughout this whole test then no water is escaping and there is no leak, you’re probably just using more water. For tips on how to reduce your usage and costs, check out this post.
What to do if you have a leak:
Leaks within your property boundary are your responsibility, so you’ll need to call a plumber to get it fixed as soon as you can. You can find an approved list of plumbers in your area here.
Wholesalers sometimes issue leakage allowances, and we can help with this. In order to claim for one, you’ll need to send us the following information:
Who repaired the leak (e.g. plumber, yourself)
The date of the repair
A plumber’s report/ invoice and any other evidence such as photos
A meter reading taken directly after the repair
A meter reading taken at least 14 days later
If you’re unsure whether you can apply for a leakage allowance, call our friendly Customer Services team on 0330 6600 137 or email email@example.com – they’re happy to help!